QDOS Product Warranty

STEP 1

Create an Account / Login

Click on the "Create Account / Sign In" link below: create an new account if you do not already have an account, or sign in if you already have an account.

💡Please note: Before registering your product, please create an account and Sign In to your account.

Create Account / Sign In

STEP 2

Add New Registration

Once you are on the account dashboard, click on the "Register Your Product". Fill in the fields displayed: Select your product, type in the product serial number, select purchase date and then upload an image providing proof of purchase.

💡Please note: You must sign in to your account. Without signing in, you won’t be able to access the registration page or submit a warranty claim.

Register Your Product

STEP 3

Make a Claim

Once you are on the account dashboard, click on the "Make A Claim" button. Fill in the fields displayed: Select your product, type in the product serial number, select purchase date, upload image of damaged product, upload an image providing proof of purchase.

💡Please note: You must register your product before making a claim. Claims for products not registered will not be processed.

Make a Claim Now

QDOS Limited Lifetime Warranty Q&A

QDOS Limited Lifetime Warranty applies to eligible QDOS products only. QDOS warrants the product against breaks and
damages during its device lifetime*. To make a warranty claim for your QDOS product**, you must register your product on our website within 30 days of purchase.

QDOS offers a one-year limited warranty on its products whose packaging bears our 1-year warranty icon *** for when sold through qdossound.com and authorised retailers. We warrant our retail products to be free of defects in materials and workmanship that result in failure under normal usage for a period of one (1) year from the date of retail purchase by the original end-user purchaser (Warranty Period).

Is the QDOS Limited Lifetime Warranty replacement program free of charge?

Yes, product replacement is free. You are only asked to pay for packaging and postage. Customs charges may apply.

* Based on stock availability, exemptions apply for discontinued products.

** A replacement will be issued if the claim meets the criteria outlined by the Warranty terms and conditions.

*** A “1-year warranty” icon is printed on the side of the packaging.

Please click here for the Terms and Conditions of the Limited Lifetime Warranty.

Create an account at qdossound.com
Once logged in, “MY ACCOUNT” dashboard will be opened
Click “ADD NEW REGISTRATION” to register your qualified QDOS product
Follow the on-screen instructions to complete registration
You will receive an email to confirm your registration

Create an account at qdossound.com
Once logged in, “MY ACCOUNT” dashboard will be opened
To make a claim for your QDOS product, click the “MAKE A CLAIM” icon
Follow the on-screen instructions to complete your warranty claim
You will receive an email to confirm your claim is being processed
We will review the claim and send you a confirmation email
If your claim meets the appropriate criteria, you will be directed to purchase postage & packing for the replacement product

The Lifetime Warranty program applies for eligible products products with our Lifetime Warranty icon displayed on the packaging. All other QDOS products are covered by our standard manufacturer’s warranty.

Please click here for a full list of eligible products.

If your qualifying OptiGuard™ screen protection is cracked, damaged, dropped, shattered, you will be able to make a claim. The Lifetime Warranty program does not cover claims for application errors.

The product name can be found above the barcode on the back of the product packaging, an example is shown below:

OptiGuard™ ECO GLASS for iPhone 15 Pro Max

The serial number can be found under the barcode on the back of the product packaging and will typically start with a BN- prefix, an example is shown below:

BN-320705

The original purchase date should match the date on your purchase receipt or email confirmation.

You will be directed to upload a proof of purchase (photo of receipt or email confirmation). Please note that the registration will be refused without a valid proof of purchase. Please make sure the proof is visible.

The Lifetime Warranty program covers qualifying OptiGuard products sold in the UK, and parts of mainland Europe, North America, and Australia. Regional exclusions exist.

Please click here for a full list of excluded territories / countries.

If you have any problems, don't hesitate to contact our customer service team at enquiries@qdossound.com

If you need any assistance with the Lifetime Warranty program, please contact enquiries@qdossound.com