FAQs
Get in touch
If you have any questions or queries regarding any of our products, or want to get to know more about QDOS, please don't hesitate to get in touch by sending us a contact us message - our team’s here to help and answer any questions you may have.
How can I pay for my products at qdossound.com?
We use Shopify Payments to process payments using PayPal, Visa Credit, Visa Debit, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay at the qdossound.com webstore.
Can I pay for products using my paypal account?
Yes, we’re happy to confirm that PayPal is accepted as a secure payment method on our official webstore, qdossound.com. Customers can conveniently use their PayPal account to complete purchases alongside other available payment options.
Can I pay in a different currency?
At the moment, we accept payments in GBP (Pound Sterling) only. We’ll be adding support for EUR (Euro) and USD (US Dollar) very soon!
Can I cancel my order when my payment has been processed?
Once payment has been accepted and your order confirmed, our speedy delivery process takes over so, unfortunately, it is usually impossible to cancel a confirmed order. If you do need to cancel an order, send a contact us message during normal business hours and we will try and stop the shipment.
What happens if I change my mind?
If we were not able to prevent your order from shipping you will be able to return it, un-openend, for an exchange or refund but we will have to ask you to pay for the return postage. The exhange or refund will be processed once the returned goods have been received.
Warranty information
QDOS offers a one-year limited warranty on its products whose packaging bears our 1-year warranty icon when sold through qdossound.com and authorised retailers. We warrant our retail products to be free of defects in materials and workmanship that result in failure under normal usage for a period of one (1) year from the date of retail purchase by the original end-user purchaser (Warranty Period).
How many times can I apply the OptiGuard to my phone?
Only once, unfortunately. Re-applying the glass screen protector could attract dust under the surface, resulting in bubbles forming. To make sure you apply it correctly, check out our installation video and follow the instructions inside the box.
Why do I have to clean my device screen before I apply the OptiGuard?
This is to make sure there's no dirt, dust or grime on the screen. If there is, it will cause air bubbles to form underneath the protector, which will affect visibility.
I cleaned my screen but there's still a bubble. What do I do?
If you've cleaned your screen before application and a small bubble still appears, don't worry. You can remove these by applying gentle pressure from the bubble to the edge of the screen. If the bubble is still there, it should disappear after 24-48 hours. If you have any problems, don't hesitate to contact our customer service team at enquiries@qdossound.com
How long will my OptiGuard last?
The OptiGuard Glass Curve has been tempered for 4+ hours, giving it a top of the scales hardness rating of 9H! This being said, if it suffers from a nasty fall, it may break in order to protect the device underneath. However, most OptiGuard products come with a Lifetime Warranty, so should it break, visit our Lifetime Warranty page and follow the instructions to claim a replacement! (terms and conditions apply)
What happens if I crack my OptiGuard glass?
Don't worry about this, if your OptiGuard is covered by our Lifetime Warranty program, QDOS will offer you a replacement. Visit our Lifetime Warranty page and follow the instructions to claim a replacement.
