Frequently Asked Questions

Payments

We use Sagepay to process payments using Visa, Mastercard, Delta, JCB, Maestro and Diners Club payment cards and also accept payments by Paypal at the qdossound.com webstore.
Yes, of course, we are happy to accept payments by Paypal at the qdossound.com webstore.
We accept payments in sterling and euros - simply click on the currency icon at the top of the page to select your preferred currency
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Order processing

Once payment has been accepted and your order confirmed, our speedy delivery process takes over so, unfortunately, it is usually impossible to cancel a confirmed order. If you do need to cancel an order, send an email to orders@qdossound.com during normal business hours and we will try and stop the shipment.
If we were not able to prevent your order from shipping you will be able to return it, un-openend, for an exchange or refund but we will have to ask you to pay for the return postage. The exhange or refund will be processed once the returned goods have been received.

Warranty information

QDOS offers a one-year limited warranty on its products whose packaging bears our 1-year warranty icon when sold through qdossound.com and authorised retailers. We warrant our retail products to be free of defects in materials and workmanship that result in failure under normal usage for a period of one (1) year from the date of retail purchase by the original end-user purchaser (Warranty Period).

Product returns