Refund Policy

Refund Policy - Cancellations and Complaints

We want you to be completely satisfied every time you shop with us. Our "no quibbles" guarantee means that if, for any reason, you are unhappy with your purchase, you may cancel your order and return the items to us within 7 working days of receiving them.

To request a return, please contact our Customer Service team at enquiries@qdossound.com and provide:

  • Your online order number
  • The date you received your order

This information is required so we can verify that your return request falls within the 7 working day return period.

Return Requirements

Please note that shipping charges are non-refundable.

To qualify for a refund:

  • All products must be returned in their original condition and with their original packaging.
  • If your order included a free promotional gift (for example, a free accessory received as part of a bundle or promotional offer), the free gift must also be returned in its original condition.
  • If any promotional free gift is not returned, or if products are returned without their original packaging, we reserve the right to refuse the refund or deduct the retail value of the missing item(s) from the refund amount.

For this reason, we strongly recommend that customers keep all original product packaging until they are certain they wish to keep the products.

Refunds for eligible returned goods will be processed within 28 days of receiving and inspecting the returned items.

While we hope you never have reason to make a complaint, if you experience an issue with any of our products or services, please contact our Customer Service team at enquiries@qdossound.com.

We aim to acknowledge all complaints within 5 working days, provide an estimated resolution time, and keep you informed throughout the process.