Terms and conditions

Terms and conditions (‘Conditions’) are dull to write and dull to read. But they matter because they let you know what you’re agreeing to when you order from us.

We’ve kept them as simple as we can. They apply to all orders made through qdossound.com and they may change at any time, so you should check them every time you order. If you don’t like or can’t comply with the Conditions, you shouldn’t use or order from the site. These Conditions do not affect your statutory rights as a consumer.  By using our site, you indicate that you accept these terms of use and that you agree to abide by them whether as a guest or a registered user.

We really want to help you have a great experience when you buy from us, so please contact our customer service if you have any questions about these Conditions before you buy.

General information

You are using qdossound.com, which is the website of QDOS, a trading name of Reso Ltd, Mount Manor House, 16 The Mount, Guildford, Surrey, GU2 4HN, registered number 3703060.  Our VAT number is GB 709 3795 04.  We are a limited company.  The following terms and conditions will apply between you and Reso Ltd when you buy an item from qdossound.com.

‘We’ ‘us’ or ‘our’ means Reso Ltd, trading as QDOS. ‘You’ or ‘your’ means the person accessing, using or ordering from www.qdossound.com.

All prices are shown in GBP pounds Sterling (£), Euros (€) and American Dollars ($). All goods are sold subject to availability. Both price and availability information is subject to change without notice, and subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will do our best to contact you so that you may choose either to have a refund on the item, have it shipped when it is back in stock or select an alternative product.

Product descriptions

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices on www.qdossound.com are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of the items displayed on our site may be mispriced. No contract exists between you and us until we accept the order by taking payment for the goods. We maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of display technology.

Payment and delivery

All orders must be paid for via Sagepay, which accepts a wide variety of payment methods including PayPal, Visa Credit, Visa Debit, Mastercard, Switch and Solo. Credit and debit card transactions for orders placed from outside the UK or EU will be converted by your card company at their current exchange rate.

Offers & Promotions will be available from time to time. Promotional codes can be used to received discounts from orders. Only one code per transaction is accepted.

Delivery times shown may vary and depend on the destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time in working days. You are responsible for any and all Customs Duties and Taxes levied by the country of destination.

Warranty policy

We offer a 1 Year Limited Warranty on products sold unless stated otherwise.

All QDOS products are fully guaranteed against defects in materials or workmanship at the point of sale and, subject to the product being used in accordance with its instructions for use, the product shall continue to be free from defects for a period of one year from the date of original purchase. Our guarantee does not cover product damages that may have resulted from normal wear and tear or misuse/abuse of the product.  Additionally, the warranty does not cover damage to your device as a result of the use of any QDOS product. QDOS will not be liable for any indirect, incidental, or punitive damages arising from the use of the product.

Product replacements are covered by the warranty of initial purchase and do not extend the length of warranty. If there is any problem with a warranty replacement, you may return the replacement to QDOS to receive an additional replacement.

This warranty gives you specific legal rights in addition to the ones afforded to you by the laws of your country.  It is not intended to operate to limit such legal rights.

Cancellations and complaints

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods. You will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.

We hope you don’t need to complain, but if you have an issue with a service or product we provide please contact Customer services by e-mail: [email protected]. We aim to acknowledge complaints within 5 working days, advise you how long it will take to resolve the complaint and keep you informed throughout the process.

Intellectual property

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by copyright and the copyright, trademarks, logos and intellectual property rights for the content of our website are the property of Reso Ltd T/A QDOS. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Your information

We take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. We also protect your personal details offline and all employees are kept up-to-date with our security and privacy practices. If you have any questions about the security at our website, please e-mail us at [email protected].

These Conditions will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.

Thank you for visiting our site.

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